Shipping policy
Shipping Policy*
Thank you for supporting *PrimalIllume*! We’re committed to delivering your beef tallow products safely and efficiently. Please review our shipping policy below for details on processing times, shipping costs, and delivery expectations.
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1. Processing Time*
- Orders are processed within *1-3 business days* (excluding weekends and holidays).
- During peak seasons or promotions, processing times may extend slightly. We’ll notify you if there are any delays.
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2. Shipping Methods & Carriers*
- We ship via *USPS, UPS, or FedEx*, depending on your location and the size of your order.
- Shipping costs are calculated at checkout based on the weight of your order and your destination.
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3. Shipping Costs*
- Shipping costs *vary depending on your location* and are calculated at checkout.
- Unfortunately, we do not offer free shipping at this time.
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4. Delivery Timeframes*
- Most orders take *5-7 business days* to arrive after processing.
- Delivery times may vary depending on your location and carrier delays.
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5. Shipping Restrictions*
- We currently ship within the *United States only*.
- For international customers, please contact us at [your email] to discuss shipping options.
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6. Tracking Your Order*
- Once your order ships, you’ll receive a confirmation email with a *tracking number*. Use this to monitor your package’s progress.
- If you don’t receive a tracking number within 3 business days, please contact us at [your email].
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7. Damaged or Lost Packages*
- *Damaged Packages: If your beef tallow arrives damaged, please contact us within **7 days* of delivery with photos of the product and packaging. We’ll gladly replace or refund your order.
- *Lost Packages*: If your package is lost in transit, contact us, and we’ll work with the carrier to resolve the issue promptly.
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8. Weather & Shipping Delays*
- Extreme weather conditions (e.g., heatwaves or freezing temperatures) may delay shipping to ensure your beef tallow arrives in perfect condition. We’ll notify you if delays are expected.
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9. Returns & Refunds*
- Due to the perishable nature of beef tallow, we do not accept returns. However, if you’re unsatisfied with your order, please contact us at [your email], and we’ll make it right.